Job Overview

Liberty Mutual is hiring Inside Sales Representatives to join its Contact Center Sales team. This role focuses on handling inbound calls and warm leads, helping customers understand insurance products and selecting the right coverage based on their needs.

This is a sales-driven role with no cold calling, offering structured training, paid licensing, and strong earning potential. Candidates will join a fast-paced, customer-focused environment where success is rewarded through commissions, recognition, and career growth opportunities.

Key Responsibilities

Sales & Customer Engagement

• Handle inbound calls and respond to warm leads.
• Consult customers on insurance needs and recommend suitable coverage options.
• Convert qualified leads into active policyholders.
• Provide clear, confident communication about insurance products and benefits.
• Deliver a customer-first experience while achieving sales targets.

Relationship Building

• Build trust with customers through strong communication and product knowledge.
• Represent the Liberty Mutual brand professionally in all interactions.
• Ensure customers receive accurate and personalized insurance solutions.

Performance & Sales Execution

• Meet or exceed daily and monthly sales goals.
• Utilize provided tools and training to maximize conversion rates.
• Manage multiple leads efficiently while maintaining quality service.
• Adapt to structured sales processes and performance metrics.

Training & Development

• Participate in paid training and licensing programs (Property & Casualty license included if needed).
• Complete structured onboarding over 16–18 weeks depending on licensing status.
• Continuously improve sales techniques and product knowledge.

Training Schedule

• Licensed Candidates: 16 weeks training
• Unlicensed Candidates: 18 weeks training (includes licensing support)
• Training is fully paid and conducted remotely.

Work Schedule

• Must work 4 weekdays + 1 weekend day
• Shift options:
  • 11:30 AM – 8:00 PM EST
  • 12:30 PM – 9:00 PM EST
  • 1:30 PM – 10:00 PM EST
• Schedule remains fixed for at least 6 months before shift changes may be considered.

Required Qualifications

• 2–3 years of sales experience preferred (2 years minimum required in sales/service roles)
• Strong communication and interpersonal skills
• Ability to handle persuasive sales conversations effectively
• Strong decision-making and problem-solving abilities
• Basic computer proficiency and typing skills
• Ability to work in a fast-paced call center environment
• Willingness to obtain Property & Casualty Insurance license after hire

Work-From-Home Requirements

• Dedicated and quiet workspace (separate from living areas)
• High-speed wired internet (minimum 100 Mbps download / 20 Mbps upload)
• No satellite or mobile hotspot internet allowed
• Company-provided computer equipment

Key Benefits

• Paid training and licensing
• Comprehensive medical, dental, and vision coverage (Day 1)
• Commission-based earning potential
• Performance bonuses and recognition programs
• Flexible remote work environment
• Career advancement opportunities
• Strong work-life balance support
• Employee development programs

Why Join Liberty Mutual?

This role offers a structured path into the insurance industry with strong earning potential, paid training, and no cold calling requirements. You will work with warm leads, helping customers make important coverage decisions while building a long-term sales career in a Fortune 100 company. The environment is performance-driven, supportive, and focused on professional growth.