Website & Salesforce Manager
National Communication Association is seeking a Website & Salesforce Manager to oversee its digital ecosystem, including CMS platforms and CRM systems. This role focuses on managing web operations, administering Salesforce/Fonteva, and delivering data-driven digital experiences that support membership, events, and organizational growth.
Key Responsibilities:
Website & Digital Platforms:
- Manage WordPress and Drupal websites, ensuring performance, SEO, accessibility, and usability
- Coordinate site enhancements, integrations, and vendor support
- Maintain content quality, structure, and compliance with policies
Salesforce & CRM Administration:
- Administer Salesforce/Fonteva (users, permissions, workflows, reporting)
- Maintain data integrity, automation, and system configurations
- Support integrations (SSO, forms, third-party tools) and provide user training
Convention & Digital Operations:
- Support digital systems for annual events (registration, mobile apps, platforms)
- Coordinate with vendors and troubleshoot technical issues
- Manage pre- and post-event digital processes
Analytics & Reporting:
- Track performance across web and CRM systems
- Build dashboards and provide actionable insights
- Improve engagement through data-driven recommendations
Content & Creative Support:
- Create/update digital assets (graphics, templates, light video editing)
- Maintain brand consistency and accessibility standards
Requirements:
- 3–5+ years of experience in Salesforce/CRM and website management
- Strong experience with Salesforce (Fonteva preferred)
- Proficiency in WordPress; familiarity with Drupal
- Knowledge of HTML, CSS, JavaScript, PHP
- Experience with analytics tools and dashboards
- Strong communication, project management, and problem-solving skills
Preferred Qualifications:
- Salesforce Administrator Certification
- Experience with APIs, integrations, and SSO
- Skills in Canva, Adobe Creative Suite, and video editing tools
- Experience with project management tools (e.g., Asana)
